Customer Support

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Installation questions, warranty, returns, or fitment — get answers fast. Most questions are covered in our FAQ; for order-specific help, message us through Amazon and we'll respond within 24 hours.

Quick Start

Install a Kaas Battery Terminal in 3 Steps

Works on tapered top-post batteries (SAE / DIN / EN). No special tools required — just a wrench.

1

Loosen & Seat

Disconnect the negative cable first. Open the terminal jaw, slide it fully onto the battery post until it bottoms out flush.

2

Insert Cables

Strip your cable, insert into the clamp port (8 AWG up to 4/0 AWG). For multi-way sets, distribute cables evenly across the ports.

3

Torque Down

Tighten the post bolt, then the cable bolts, snug but not over-torqued. Reconnect negative last. Done — no more loose clamps.

Resources

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Warranty, Returns & Shipping

All Kaas products are sold through Amazon, so your purchase is covered by Amazon's secure ordering, returns, and A-to-z Guarantee.

Warranty

Every Kaas terminal is CNC-machined from 6061-T6 aluminum and quality-checked.

  • 12-month workmanship warranty
  • Free replacement for any defect
  • Message us on Amazon with your order ID

Returns & Refunds

Not the right fit? Returns are handled through your Amazon account.

  • 30-day return window on eligible orders
  • Start from "Your Orders" → Return or Replace
  • Refund issued once the item is received

Shipping

Fulfilled by Amazon for fast, tracked delivery.

  • Prime: 1–2 business days (US)
  • Standard: 3–5 business days (US)
  • International varies by region
Contact

Still Stuck? Talk to Us

Fastest: Message on Amazon

For anything tied to an order — warranty claim, replacement, return, or wrong item — reach us through Amazon Buyer-Seller Messaging. It links your order automatically so we can help right away.

Open Kaas on Amazon
Prefer direct contact?
✉️ em970096@gmail.com
📞 +886 4 2630-0285
Typical response time: within 24 hours, Mon–Fri.

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General product or fitment question? Drop us a note and we'll get back to you.